I love online access to information and services. I research (everything) online, I shop online, I bank/pay bills on line, I connect to family and friends on line. When my Internet goes out, my whole life stops.
One of the things I really appreciate is the information I can get from the insurance company about claims and benefits. I’m old enough to remember when you had to submit paper forms (yourself) along with copies of the doctors bills. It might be months before you found out what they paid and months later to straighten out an error.
I was poking around my insurance website the other day to see if the charges for my MRI had been filed yet (as I normally get a refund) and I stumbled across an area about “my health records”. It had several tabs including one that listed all my health care providers I’d seen and their contact phone numbers (cool), along with how many times I’d seen them. Then there was another list of all the procedures I’d had done. I decided that was okay, too, since I’m asking the insurance company to pay for said procedures, you’d assume they’d be told what those procedures were.
What I didn’t expect to find (thank you very much) was a list of all my test results. Yep, that’s right. Every test result for the two years that I’ve been covered by the insurance company is listed right there online. Not only do I have access to it, I’m assuming that the several thousand employees of said insurance company have access to this information as well.
I’m sure I signed something somewhere that gave my doctors the ability to share treatment information with the insurance company, but I was expecting information about the treatment PROCEDURES to be shared, not the treatment RESULTS.
I actually found this section of the site because on my personal home page there was an alert telling me I could click on a link to find out ways to help keep my triglycerides low. My immediate response was how did they know about that? And what kind of insidious system do they have that scans all the results for abnormal reports and builds automatic links on people’s login pages? I think we’re sharing a little TMI.
George Orwell is alive and well and working in the insurance industry.
Hope that whatever Big Brother sees you doing today brings you peace and happiness. Thanks for checking in.